Job Responsibilities

Roles & Responsibilities

• Day-To-Day Event Management
  • Assist with the management of studio event and operational matters in TRIBE pop-up location with priority and good sense of judgement.
  • Build and foster relationships in the studio with TRIBE instructors and the community.
  • Event space cleaning and prepping, including cleaning of exercise equipment and fight gears.
• Customer Service Management
  • Provide high-level customer service and exceptional hospitality to members, greeting and assisting members with bookings, packages or other matters, and responding to customers’ inquiries and feedback, whilst also providing support to TRIBE instructors to ensure a successful class check-in process.
  • Resolve issues and members’ complaints pertaining to class and user experience in a positive and timely manner. And most importantly able to confidently manage conflict in high pressure situations.
  • Demonstrate a solution oriented mindset and ability to execute within TRIBE standards in any situation.

Requirements

Fresh Graduates or University Students who

• Are looking for a part-time job to earn extra income.
• Are willing to learn and readiness to adapt to changes.
• Are friendly and enjoy dealing with people.
• Have the ability to prioritise and multi-task within a fast-paced environment.
• Have excellent communication skills with good command of English, and be able to work with a wide range of personalities.
• Have the flexibility to work a non-traditional schedule - weekends mornings, public holidays, weekdays late afternoon and evening.

Benefits

Employment Perks:

• Work with one of Malaysia's fastest growing boutique fitness brands.
• Opportunities for growth and personal development as we expand our business.
• Career progression to a full-time role.
• Complimentary group fitness classes.
• Discounts on in-house merchandise, fitness packages and affiliate partners’ products.